Interpersonal Skills – Cherokee
April 16 @ 10:00 am - 4:30 pm
Class materials can be found HERE.
Upon completing this class, students will have knowledge of:
- Communicating effectively- oral & written
- Leadership Skills
- People skills for effective customer service
- Proactive customer service skills
- Dealing with problem customers
- Dealing with emergency situations
Learn more about Public Library Academy and public librarian certification.