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Interpersonal Skills – Shawnee

April 18 @ 10:00 am - 4:30 pm

Public Library Academy

Class materials can be found HERE.

Upon completing this class, students will have knowledge of:

  • Communicating effectively- oral & written
  • Leadership Skills
  • People skills for effective customer service
  • Proactive customer service skills
  • Dealing with problem customers
  • Dealing with emergency situations

Register on Eventbrite.

Learn more about Public Library Academy and public librarian certification.

Venue

Shawnee Public Library
101 N Philadelphia
Shawnee, OK 74801 United States
+ Google Map

Organizer

ODL | Library Development – Librarian Certification
Email:
Wendy.Gabrielson@libraries.ok.gov
Website:
https://libraries.ok.gov/librarians/library-development/public-librarian-certification/